Privacy Policy & Cookies

CapsiSure is committed to protecting the privacy and security of all client data and the information collected from visitors to our website

CapsiSure Ltd is registered with the Information Commissioner’s Office. Our registration number is ZB714304, and you can verify our registration at https://ico.org.uk/.

We adhere to the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) to ensure that all data is protected. Our Data Protection Officer is:

Raghavendra Kalakonda raghu@capsisure.com

This privacy policy relates to our marketing website www.CapsiSure.com

What Information Do We Collect?

Our website provides a registration option for organisations to access the services available through the CapsiSure secure site at www.CapsiSure.com

To create an account, prospective clients need to submit information such as their name, email address, organisation name, address, and DPR number. You may also choose to provide additional details, such as your telephone number. With the appropriate consent, you can include additional email addresses to add more users.

If you wish to apply for a demo account, you will be required to provide your name, business name, and email address.

Additionally, our site features contact forms that collect:

• Name
• Email Address
• Optionally, organisation name
• Optionally, telephone number

How Is Data Collected on This Site?

CapsiSure Ltd collects most of the data directly from you. We gather and process data when you:

• Register for an account
• Apply for demo access
• Voluntarily complete a customer survey, provide feedback via email, or submit a query through our contact form or live chat
• Request a quote via our site
• Use or view our website, including through your browser’s cookies
• Subscribe to our newsletter or request information updates
• Participate in webinars, events, or other promotional activities hosted by us
• Interact with us on social media platforms
• Engage in transactions or use other services available on our site

User rights:

• Right to access: Request a copy of your data.
• Right to rectification: Correct inaccuracies in your data.
• Right to erasure: Request deletion of your data.
• Right to restrict processing: Limit the processing of your data.
• Right to object: Object to the processing of your data.
• Right to data portability: Request your data in a structured, commonly used format.
• Right to withdraw consent: Withdraw consent at any time

How Is This Data Used and For What Purposes?

CapsiSure Ltd uses your data for the following purposes

• Account Creation

  When you sign up for our service, we use your details to create and manage your account, ensuring you have access to our products through our secure system.

• Account Creation

  We use your personal data to provide the services and information you request. For example, if you request a phone consultation via our live chat, we will use your data to follow up and provide the necessary support.

• Marketing Purposes

  We use information from registered clients and newsletter subscribers for marketing purposes, such as sending updates about our products, services, and industry news. You can unsubscribe from marketing communications at any time by using the unsubscribe link in our newsletters or by contacting us at info@capsisure.com or writing to us at 42-44 Bishopsgate, London, England, EC2N 4AH.

• Client Relationship Management

  We utilise personal data to manage and enhance our relationships with clients. This includes informing you about changes to our services, addressing invoicing matters, and handling any support or customer service inquiries.

• Website Improvement

  We collect and analyse data on how visitors interact with our website to improve user experience and functionality. For more details, please refer to our cookie policy.

• Transaction Processing

  We use your data to process transactions and ensure secure payment processing for any services or products purchased.

• Compliance and Legal Obligations

  Your data may be used to comply with legal requirements, such as fulfilling contractual obligations, responding to legal requests, and maintaining compliance with regulatory standards.

• Security and Fraud Prevention

  We use your data to monitor and protect against potential fraud, unauthorised access, and other security threats to safeguard our services and your information.

• Feedback and Surveys

  We may use your feedback from surveys or other interactions to improve our services and understand user needs better.

Data Breach Notification

In the event of a data breach, we will notify affected users within 72 hours and provide details on the nature of the breach, the data involved, and recommended actions.

Automatically Collected Data Functional Cookies and Similar Technologies

Cookies are small text files that websites use to enhance the efficiency of user experiences.

According to the law, cookies may be stored on your device if they are essential for the site’s operation. For all other cookies, your consent is required.

We use third-party cookies to track and analyse data

We collect data using cookies and other similar technologies such as pixels and tags.

These tools help us analyse website traffic and enhance our advertising efforts.

• Analytics

  We use the Google Analytics cookie to gather anonymous traffic data. This cookie helps us understand how visitors interact with our site by tracking metrics such as the total number of visitors, the pages they view, and the duration of their visits. This information allows us to improve your website experience. If you wish to opt out, you can do so by visiting Google Analytics Opt-Out.

• Advertising

  We also utilise the LinkedIn Insight Tag on the CapsiSure website. This tool enables us to track conversions, analyse website audiences, and understand demographics to optimise our LinkedIn ad campaigns. To control your ad preferences or withdraw consent, visit LinkedIn Ad Preferences. On the CapsiSure website, we use the Facebook Pixel to measure and optimise our advertising campaigns on Facebook. This technology helps us assess the effectiveness of our ads and refine our targeting strategies. To manage your ad preferences or withdraw consent, please visit Facebook Ad Preferences.

Note: Our secure site, secure.capsisure.co.uk, uses cookies solely for the opt- in functionality to remember login details.

Other important information

• Data Retention

  Data collected through our newsletter software is stored indefinitely unless you choose to terminate your subscription. Information related to registered CapsiSure clients is retained for the duration of the business relationship.

• Data Sharing

  We do not share, sell, or exchange any of the information we collect with third-party organisations. Your data is kept confidential and used solely for the purposes outlined in our privacy policy

Policy Updates

We may update this privacy policy periodically. Significant changes will be communicated via email or a prominent notice on our website. The latest version will always be available on our website.

These changes will help ensure that your privacy policy is comprehensive, clear, and compliant with current data protection regulations.